Shipping & Delivery

Delivery Methods

Domestic delivery in Switzerland with Swiss Post “A-mail plus” with tracking for CHF2.00. Delivery time varies between 1 and 2 days.
We offer FREE domestic delivery for orders above CHF75.00
More information about the service here.

International delivery in Europe (EU, UK and other European countries not in the EU) with Swiss Post  international “Priority Letter Plus” with tracking for CHF5.00. Delivery time varies between 2 and 5 days.
We offer FREE international delivery for orders above CHF125.00
More information about the service here.  

When shipping outside Switzerland, we follow a standardised export declaration and clearance procedure leading to having all parcels declared at a standard average customs value of CHF15.00.
Please remember this is the customs value of your parcel and not your purchase value.

If your purchase is intended to be delivered outside Switzerland, please check your local national regulations regarding the legality and circulation of the intended products in your territory prior to your purchase.
Please also note that Herborisia is not be responsible in case of seizure by your local authorities.    

Parcel Preparations

Our daily cut-off time is set at 2pm (Monday-Friday); orders received before that are processed and dispatched to carrier same day. In normal conditions during working days, we ship orders within 24 hours.  


All our letters and parcels do not bear any mention of the products ordered nor our name . Your products are sent in neutral B5 or C5 envelopes.

Parcel Tracking

We notify you with an email containing your shipment tracking number and a link to the carrier’s tracking webpage, as soon as your parcel is picked up from our premises by the carrier. 

Problems with tracking your parcel?

Your tracking number is not recognised or seems halted on the carriers tracking webpage ? Don’t panic and keep calm. In 90% of the cases it is the result of an update delay on the carriers tracking platform.
Please wait a day or two before contacting us so that we can launch investigations.